Et al Solutions LLC Trust Center
This Trust Center describes the current practices of Et al Solutions LLC concerning data protection, payment processing, security controls, service providers, availability, support, and product operations. Applicable agreements and published policies remain authoritative.
Company responsibility
Et al Solutions LLC operates its products, sets the prices, sells the subscriptions, and owns the customer relationship. Et al is also responsible for company-wide privacy, security governance, provider oversight, incident response, and customer communication.
Et al Solutions LLC sells the subscription and owns the customer relationship. Customers enter payment details on a Stripe-hosted Checkout page. Stripe describes this integration as able to “securely collect and transmit payment information directly to Stripe without it passing through your servers.” Et al and ReviewNudge receive only the billing and transaction records needed to administer the subscription—not the complete card number or security code.
Et al acts as a controller for account, billing, security, analytics, and support information, and as a processor when a customer directs a product to handle its business data.
We use layered technical and operational controls to reduce risk, detect problems, contain impact, and recover responsibly. No internet service can promise immunity from attack.
We select service providers for defined operational purposes, limit the information shared to what the work requires, and publish the current provider list.
Security controls
The exact controls vary by product and risk. These are the controls currently used by ReviewNudge and the shared operating foundation beneath it.
Product details
ReviewNudge is a product and service of Et al Solutions LLC—not a separate company. The following describes the product-specific data path.
Availability and support
Et al Solutions LLC uses managed infrastructure, independent multi-region availability monitoring, application readiness checks, queued processing, operational logging, backups, and repeatable deployment practices to support service continuity and recovery.
Independent checks monitor the ReviewNudge application, sign-in path, and readiness endpoint from multiple geographic regions. Failures affecting at least two regions generate an operational alert. Et al does not currently publish a ReviewNudge uptime SLA or public status dashboard. Any service commitment must be stated in a separate written agreement.
Support requests originate through the applicable product channel. When engineering work is required, Et al may create a sanitized record in a private GitHub repository. Credentials, complete payment-card data, customer lists, and raw support transcripts are excluded from such records.
Feature requests may be submitted through support. When a request warrants product consideration, Et al records the business need, intended result, expected impact, and acceptance criteria in private issue tracking.
Et al uses provider and application recovery capabilities. Et al does not publish a recovery point objective or recovery time objective unless the commitment has been verified and documented for the applicable service.
Policies and documents
These documents govern or explain the applicable responsibilities. Product policies apply alongside the company-wide privacy and data-processing documents.
What Et al collects, why it is used, when it is disclosed, and the choices and rights that may apply.
Read the Privacy Policy →The processor obligations that apply when Et al handles personal information for a customer.
Read the DPA →The providers used to operate, secure, support, and measure Et al services and the information they may process.
View the provider list →Terms, acceptable use, billing, communication compliance, cookies, security, and A.I. transparency for ReviewNudge.
Open ReviewNudge policies →Ask directly
Tell us which service, workspace, document, or control your question concerns. Do not send passwords, complete payment-card numbers, private keys, or unnecessary sensitive information.